Customer Service

• Collection via appointment: If customers wish to collect their purchased goods then they should contact Dzire Fashions via email (info@dzirefashions.co.uk) or phone number (0845 388 4151) Note: This option is only available to customers of the West MIdlands area only.
• Standard Delivery: Customers will receive their purchased goods any time within 5-6 working days (Excluding Sundays). The charge for delivery is £9.20.
• First Class Delivery: Customers will receive their purchased goods any time within 48 hours (Excluding Sundays). The charge for delivery is £14.20.
• Special Next Day Delivery: Customers will receive their purchased goods within 24 hours (Excluding Sundays). The charge for delivery is £19.20.
  
  

Note: If you do not receive the order within 7-8 working days then please inform us.

For delivery overseas:
Dzire Fashions delivers items using the International shipping services provided by Royal Mail. Therefore, customers should receive their delivery within 5-6 working days (excluding Sundays). The charge for delivery overseas is £34.32.

When you use our website, we may collect, store and use the following kinds of data:

• Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
• Information relating to any transactions carried out between you and www.dzirefashions.co.uk on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use information to fulfil any order and to communicate with you when necessary.
• Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
• Information that you provide to us for the purpose of signing up for our email newsletters.

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

• Administer the website
• Improve your browsing experience by developing and improving the design and layout of the website, through the monitoring of your usage.
• Process your orders
• Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email, post or by mobile phone.
• In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We do not store financial details (credit or debit card numbers, start dates, expiry dates, cv2 numbers) on our systems.

We may contract with other companies to provide certain services, including processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Dzire Fashions.

Furthermore, we use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

We keep our privacy policy under regular review and we will place any updates in this webpage.

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 10 days of receipt. If you have any questions or clarification you can contact our customer support team in which we shall assist you on how to have the product sent back to us.

We shall only provide you with a refund or exchange if:

• We have delivered you a damaged item
• We have delivered you the wrong item

It is up to you to choose what kind of delivery service you want when returning your item to us. For safety reasons, we recommend you to use a recorded delivery service and keep the proof of postage. We cannot accept liability of items that get lost or damaged in transit back to us. Therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We shall not cover any of your expenses and costs for delivering and returning your goods back to us. It is your responsibility to pay the return postage (and any customs or duty charges if applicable).  

We have made every effort to display as accurately as possible the colours of our products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor will display the colour accurately. We wish to clarify and ascertain that every customer who orders any outfit from Dzire fashions is aware of this genuine problem.

Our return policy is a result of our confidence in our products. Every product is checked thrice before shipping. The first quality check takes place during procurement at our expert’s premises. The second check takes place before those products are displayed online, and the final and the most important quality check takes place before the products are shipped to the customer. For any inquiries or further questions do not hesitate to contact us.

• Proceed through checkout faster when making a purchase
• Check the status of orders
• View past orders
• Make changes to your account information
• Change your password
• Store alternative addresses (for shipping to multiple family members and friends).